Returns & Refunds

Last Updated: August 26, 2026

At BackToClassy, we want you and your pet to be happy with your purchase.That's why we offer a 30-Day Risk-Free Guarantee on eligible products. If something isn't right with your order, please contact us and we'll work with you to find a suitable solution.

1. 30-Day Return Window

You may request a return within 30 days of the date your order is delivered.To be eligible for a return, the item should generally be:

  • In its original condition
  • Unused or only reasonably inspected
  • Clean and free from pet hair, odors, stains, or damage
  • Returned with its original packaging where reasonably possible
  • Accompanied by your order number or proof of purchase

Items that do not meet these conditions may be subject to a partial refund or may not qualify for a return, except where applicable law provides otherwise.

2. Items That May Not Be Eligible for Return

For health, hygiene, safety, or practical reasons, certain products may not be eligible for return after use or opening.

This may include:

  • Used grooming or hygiene products
  • Used feeding products where hygiene is affected
  • Products that have been damaged after delivery
  • Items with significant pet hair, odors, stains, or signs of use
  • Products specifically identified as non-returnable on their product page
  • Personalized or customized products, where applicable

This does not affect any mandatory consumer rights that apply to defective, faulty, misdescribed, or otherwise legally non-conforming products.

3. Damaged or Defective Products

If your product arrives damaged, defective, incomplete, or incorrect, please contact us as soon as possible.To help us resolve the issue quickly, please provide:

  • Your order number
  • A description of the issue
  • Clear photographs or video showing the problem
  • Photographs of the packaging when relevant

After reviewing the issue, we may offer a replacement, refund, or another appropriate solution.

4. Incorrect Item Received

If we accidentally send you the wrong product, please contact us before returning it.We will review the order and, where the error is confirmed, provide instructions for returning the incorrect item and arrange an appropriate replacement or refund.

5. Change-of-Mind Returns

If you simply change your mind about your purchase, you may request a return within the 30-day return period provided the item meets our return conditions.Unless the item is defective, damaged, incorrect, or otherwise qualifies for a return at our expense, the customer is responsible for the cost of returning a change-of-mind purchase.Original shipping charges, where applicable, may not be refundable.

6. How to Request a Return

Before sending anything back, please contact our customer support team.Send your return request to:

Email: zzihan7378@gmail.com

Please include:

Subject: Return Request – [Order Number]

And provide:

  • Your full name
  • Order number
  • Product name
  • Reason for the return
  • Photos or videos if the item is damaged or defective

We will provide return instructions if your request is approved.

Please do not send a product back to an address found elsewhere on the internet or on the shipping label unless our customer service team has instructed you to do so.

7. Return Shipping Costs

If the return is due to:

  • A defective product
  • Damage during delivery
  • An incorrect product being sent
  • Another confirmed error on our part

we will work with you on an appropriate return or replacement solution.For change-of-mind returns, the customer is generally responsible for return shipping costs.

8. Refunds

Once your returned item has been received and reviewed, we will notify you whether your refund has been approved.If approved, the refund will generally be issued to the original payment method.Your payment provider or bank may require additional processing time before the refunded amount appears in your account.The time it takes for the refund to appear can vary depending on your payment provider.

9. Partial Refunds

In certain circumstances, a partial refund may be offered where an item has minor damage, missing packaging, or other issues that do not prevent the product from being reasonably used.Any partial refund will be discussed with you before it is finalized.

10. Exchanges

If you would like a replacement rather than a refund, please contact us.Depending on product availability and the reason for the return, we may offer a replacement.If the requested replacement is unavailable, we may provide another appropriate solution, such as a refund.

11. Late or Missing Refunds

If you have been notified that your refund has been processed but you have not received it, please:

  1. Check your original payment account.
  2. Contact your bank or payment provider.
  3. Allow additional processing time where required.

If you still cannot locate your refund, contact us at zzihan7378@gmail.com and provide your order number.

12. Orders Returned Without Authorization

Please contact us before sending a return. Products returned without prior authorization may experience delays in processing, and we may be unable to identify or process the return without sufficient order information.

13. Statutory Consumer Rights

This policy does not remove or restrict any consumer rights that cannot legally be excluded or limited in your country or region. If your local consumer protection laws provide additional rights regarding faulty, defective, unsafe, misdescribed, or non-conforming products, those rights continue to apply.

14. Contact Us

For return or refund questions, please contact:

BackToClassy
Email: zzihan7378@gmail.com
Phone: 620-658-6734
Address: 99 Brunker Road, Adamstown New South Wales 2289, Australia

We're here to help make your shopping experience with BackToClassy as easy as possible.